Quick Links

Privacy Policy

This website is owned and operated by Blackbaud Europe Limited and its subsidiary MyCharity Limited.

At Everyday Hero (everydayhero), we are committed to protecting your privacy. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request. This Website Privacy Policy ("Policy") provides you with information concerning our practices and procedures as they relate specifically to information we collect at this website. If you have additional questions or would like further information on this topic, please feel free to write to us at help@everydayhero.ie. By visiting this website, you are accepting the practices described herein. We may update this Policy from time to time, so please check this Policy periodically for changes.

  • Collecting your Personal Information

    We do not collect any personal information about you at our website unless you choose to provide it to us voluntarily. We define "personal information" as information that personally identifies you or allows us to contact you. Such information might include your phone number, name or email address. Generally, this information is requested when you are asked to register for an everydayhero account, creating a fundraising page, registering for an event, donating to a charity, subscribing to e-mail newsletters or completing an online survey. If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page.

    You can personalise your experience at www.everydayhero.com/ie by becoming a registered user. If you ever want to review or update your profile, simply visit www.everydayhero.com/ie and edit your account information. We'll ask you to disclose your email address and password so that only you can access your profile. Your account information is secure and is accessible by using a password that you select. Do not share your password with anyone. The everydayhero website assigns a personal identification number and sends it to your computer in the form of a small text file, called a "cookie." The use of this cookie allows you to visit other password-restricted portions of everydayhero's website - for which you have security access - without having to sign in again.

  • Use of your Personal Information

    We will never pass on your personal information to third party organisations except for as detailed in this Privacy Policy.

    If you are a donor or register for an event, we will use your personal information to enable us to process your donation or registration payment, and claim Gift Aid if appropriate.

    If you are a fundraiser, we will use your personal information to maintain your everydayhero user account and to contact you to notify you about the operation and activity on your page. This may include information about how you can best use your fundraising page to raise money.

    If you register to receive the everydayhero email newsletter we will use your personal information to fulfil that process. You may opt out at any time by following the “Unsubscribe” link at the bottom of those emails.

    We will pass on your personal information to the charity or other beneficiary of any fundraising page you have created, event you have entered or donation you have made. The charity or other beneficiary will use your personal information in order to manage those payments or fundraising activities, including, if appropriate the claiming of Gift Aid. The charity or other beneficiary will not use your personal information to contact you for purposes of marketing their services unless you have opted in to give your consent at the time of completing a donation, payment or creating a fundraising page.

  • Information Collected from Children

    everydayhero is a general audience site, and we do not knowingly collect information about children or sell products to children under the age of 16. If you are under the age of 16, you must ask your parent or guardian to assist you in using our website. More detail is included in the User Terms and Conditions.

  • Email

    We appreciate your questions and comments about our website and services and welcome your email messages to mailboxes listed on our website. We will share your messages with those within and outside our organisation who may be able to address the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it, but your email message will not be used for any other purpose.

  • Access to your Personal Information

    We will provide you with the means to ensure that your personal information is correct and current. If you are a registered user of our website, you may review and update this information at any time on www.everydayhero.com. Registered users can view and edit personal information they have already given us. All users can subscribe or unsubscribe to everydayhero email newsletters and blogs.

    We require you to enter your password for security purposes before you update your email address, user name, password, and/or your security question and answer. If you change your email address, we send an email to both your old and new email addresses.

  • Managing Your Personal Information

    We work with third party internet hosting and payment services companies in order to host our service and carry out transactions. These companies may be based outside of the European Economic Area and are subject to different privacy laws. However, we ensure that they satisfy the standards of the European Data Protection legislation, including the Safe Harbor Programme operated by the government of the United States. These companies will not use your data for marketing purposes.

  • Keeping Old Records

    We keep a history of your personal information and transactions long enough to satisfy legal and accounting requirements. We also retain a history of how much you've raised and how much you've donated to enable us to populate your Giving Footprint – a history of your giving. If you would like us to remove any information please contact us.

  • Security of Your Personal Information

    We restrict access to personal information collected about you at our website to our employees, our affiliates' employees, those who are otherwise specified in this Policy, or others who need to know that information to provide services to you or in the course of conducting our business operations or activities. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the website. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorised persons. We also advise all employees working for everydayhero about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies. Inside everydayhero, data is stored in password-controlled servers with limited access.

  • Links to Other Websites

    For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

  • Use of Cookies

    A cookie is a piece of information that a web server may place on your computer when you visit a website. Cookies are commonly used by websites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single website session, or visit. Others may have an expiration date, or may remain on your computer until you delete them.

    For details of the cookies used on everydayhero please see our Use of Cookies statement.

  • Changes to this Policy

    If you have any questions about this Policy or would like to learn more about how we protect privacy, please write to us at everydayhero MyCharity Limited, Office 512, 8 Dawson Street, Dublin 2, Ireland.

  • Blackbaud Safe Harbor Privacy Notice

    Websites to which this Safe Harbor Privacy Notice ("Notice") applies are United States-based websites and are subject to United States law. Laws related to Personal Data vary by country. For example, Personal Data collected in the European Union is subject to laws based on the European Union Data Protection Directive. Blackbaud, its subsidiaries and affiliates ("Blackbaud") are certified under the Safe Harbor privacy framework as set forth by the U.S. Department of Commerce regarding the collection, storage, transfer, use and other processing of consumer customer, supplier and other Personal Data transferred from the European Union and Switzerland to the United States.